Return and Refund Policy

At DeskGrid, we want you to be satisfied with your purchase.

Contact Us About an Issue

If your order arrives damaged, defective, incorrect, or does not arrive as expected, please contact us at deskgrid.business@gmail.com. Include your order number and a description of the issue. Photos may help us review damaged or incorrect items.

Returns and Exchanges

For change-of-mind returns, please contact us within 10 days of delivery to request a return. Items must meet applicable return eligibility requirements, which will be confirmed by our support team.

Please contact us before sending any item back. Do not return items without receiving instructions and an approved return address.

Return requests are reviewed based on the circumstances and applicable law. This change-of-mind return window does not limit any consumer rights that cannot legally be excluded.

Return Shipping

For approved change-of-mind returns, the customer may be responsible for return shipping costs, where permitted by applicable law. If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and explain the available resolution.

Cancellations

If you need to cancel an order, email deskgrid.business@gmail.com as soon as possible. Cancellation requests depend on whether the order has entered fulfillment or shipped. We cannot guarantee cancellation after fulfillment begins.

Refunds

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider. Refunds and other remedies will be handled in accordance with applicable law.

Contact

For return, refund, exchange, or cancellation questions, email deskgrid.business@gmail.com.

Nothing in this policy limits consumer rights that cannot legally be excluded.